WHAT COURIER COMPANY DO WE USE FOR INTERNATIONAL CLIENTS?
We work with a third party courier service, DHL Ecommerce, Air Fright to handle all our deliveries for all our clients residing outside of South Africa.
TO WHAT COUNTRIES DO WE SHIP TO?
- America (All countries in The Americas)
- Asia (All countries in Asia)
- Europe (All countries in Europe)
- Middle East (All countries in Middle East)
- Africa (All countries in Africa)
- Australia
- New Zealand
DELIVERY FEES
Will be calculated at Checkout! With our international calculator!
DELIVERY TIMES
CUSTOMIZED PRODUCTS - ORDER PROCESSING
Customized products can take up to 7-21 day business day's to be processed.( Festive Season times and busy Seasons ) orders can take longer ,and you will be notified!
Transit time: 10-14 business day's.
Once your order has been processed you will receive your (tracking number/waybill number) as well as the link to tracking system via email.
HOW TO TRACK YOUR ORDER IN 3 SIMPLE STEPS
Once you have received your (tracking number/ waybill number) which will be the number sent to you via email, this means your order has been shipped and has been handed over to the courier company - (DHL)-(UPS)-(FedEX)
Step 1: Go to our homepage and click on the (Track My Order- International) - in our menu tab, once you have clicked on this tab you will be redirected to DHL tracking system.
Step 2: Once you are on DHL system, enter your tracking number that was provided to you via email in the tab where it states (Waybill Number).
Step 3: Once you have entered your tracking number click on the tab that states (view details), once you have clicked on this tab you will be provided with your delivery status.
PEAK PERIODS
Peak periods are considered as:
- Month End
- Festive Season
- Black Friday and Cyber Monday
Please take into consideration that delivery times can be delayed during these times and can take a bit longer than the standard shipping times provided. We will keep you posted on the actual delivery time and progress of your delivery.
RETURN OR EXCHANGE OF SHIPPING FEES
We reserve the right not to refund our standard shipping fees if items are returned for refunds.
International Shipping:
Please note that international customers are responsible for any customs duties, taxes, or import tariffs required by their country. These fees are determined by local authorities and are outside of our control.
