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Shipping Policy (International)

 

 

WHAT COURIER COMPANY DO WE USE FOR INTERNATIONAL CLIENTS?

We work with a third party courier service, Royale International, to handle all our deliveries for all our clients residing outside of South Africa.

 

TO WHAT COUNTRIES DO WE SHIP TO?

 

  •  America (All countries in America)
  • Asia (All countries in Asia)
  • Europe (All countries in Europe)
  • Middle East (All countries in Middle East)
  • Africa (All countries in Africa)
  • Australia 
  • New Zealand

DELIVERY FEES

Standard door to door shipping fees are calculated in USD - $45 (per order) which is automatically calculated upon check out of your online order. All orders that are $175 or more will receive FREE shipping which will automatically be deducted from your order upon check out. 

 

DELIVERY TIMES

CUSTOMIZED PRODUCTS - ORDER PROCESSING

Customized products can take up to 7-14 business day's to be processed.

Transit time: 10-14 business day's. 

PLEASE TAKE NOTE: Shipping may be delayed due to COVID-19 regulations depending on the country you reside in.

Once your order has been processed you will receive your (tracking number/waybill number) as well as the link to tracking system via email.

   

HOW TO TRACK YOUR ORDER IN 3 SIMPLE STEPS

Once you have received your (tracking number/ waybill number) which will be the number sent to you via email, this means your order has been shipped and has been handed over to the courier company - (Royale International).

Step 1: Go to our homepage and click on the (Track My Order- International) - in our menu tab, once you have clicked on this tab you will be redirected to Royale Internationals online tracking system.

Step 2: Once you are on Royale Internationals tracking system, enter your tracking number that was provided to you via email in the tab where it states (Waybill Number).

Step 3: Once you have entered your tracking number click on the tab that states (view details), once you have clicked on this tab you will be provided with your delivery status.

 

PEAK PERIODS

Peak periods are considered as:

  • Month End
  • Festive Season
  • Black Friday and Cyber Monday

Please take into consideration that delivery times can be delayed during these times and can take a bit longer than the standard shipping times provided. We will keep you posted on the actual delivery time and progress of your delivery.

 

RETURN OR EXCHANGE OF SHIPPING FEES

We reserve the right not to refund our standard shipping fees if items are returned for refunds.

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